Application
This unit describes the performance outcomes, skills and knowledge required to develop and implement a plan to drive sales results in a retail marketplace.
This unit applies to senior personnel working in a diverse range of industry sectors and business contexts. They operate independently and are responsible for making a range of operational business decisions and the achievement of sales results.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Review current operations. | 1.1.Analyse external retail market place to determine factors impacting sales. 1.2.Obtain and review organisational sales strategy. 1.3.Review current sales targets and performance and contributing factors that impact sales. 1.4.Obtain feedback from existing customers on current product and service offerings. 1.5.Analyse information to inform plans to drive sales. |
2. Develop a plan to drive sales. | 2.1.Identify potential customer traffic generators to attract new customers. 2.2.Determine how to retain and develop repeat business from existing customers. 2.3.Consult relevant stakeholders for input into sales plan. 2.4.Develop a plan to grow sales from new and existing customers. |
3. Implement and monitor sales plan. | 3.1.Communicate plan to relevant personnel delegating key responsibilities. 3.2.Schedule activities and resources to drive sales. 3.3.Undertake planned sales activities and support sales teams in creating a selling environment. 3.4.Monitor plan against targets and adjust as required. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
develop and implement a plan to retail drive sales that includes:
comprehensive overview of current operations:
sales process and selling environment
average spend and conversion rates
stock levels in relation to customer demand
customer feedback
trends in consumer behaviour
competitor activity
economic activity
organisational sales targets
traffic generators for new customers
tactics to retain existing customers
tactics to increase average spend and conversion rates
monitor and review sales results against a sales plan for one sales period and identify areas for improved sales performance.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
key elements and features of a sales plan
internal factors impacting on sales
external factors impacting sales in the retail environment:
trends in consumer behaviour
competitor activity
economic activity
role of customer feedback in growing sales
customer traffic generators
techniques for growing sales within the retail environment for:
new customers
existing customers
increasing average spend and conversion rates
marketing activities and their role in sales:
promotions
social media campaigns
advertising campaigns.
Assessment Conditions
Skills must be demonstrated in a services industry environment. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
relevant business technology with internet capability
organisational documentation:
sales strategy
sales performance records
sales targets
sources of customer feedback.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | gather, interpret and analyse textual information from sources to identify information relevant to retail sales management. |
Writing skills to: | prepare effective written communications to multiple stakeholders in line with organisational procedures. |
Oral communication skills to: | consult multiple stakeholders using questioning and listening to elicit opinions, and to confirm and clarify comprehension. |
Numeracy skills to: | assess sales results and use numerical data to inform plans. |
Technology skills to: | use digital technologies and systems to access information, document plans and communicate with others. |
Sectors
Cross-Sector
Competency Field
Sales